AURA is more than a comparison site. It helps you choose a medical aid and gap cover, and then looks after your plan with you. Once you are on a plan, Eldon de Waal, CFA, a licensed advisor, is there when something goes wrong, before something big happens, and every year before open season.
A claim rejected or short-paid, or a co-payment you didn't expect. Eldon takes it up with the scheme.
Pre-authorisation, whether the hospital is on your network, and whether your gap cover will pay the shortfall, checked before you go in.
A new baby, a spouse or a parent: what it costs, any waiting periods, and the scheme's paperwork.
What your plan covers for the condition, and registering it with the scheme.
What the policy pays and what the insurer needs from you.
A look at your plan for the next year, so a change can take effect on 1 January.
It costs you nothing extra. When you appoint Eldon as your advisor on record, the scheme pays him from the contribution you already pay.
Members of Bestmed, Bonitas, Discovery Health, Fedhealth, Momentum and Profmed. Eldon also helps with gap cover whichever medical aid you are on.
Eldon helps as your advisor on record. You set that up with a one-page form, and he starts on your request while the form is on its way.
Get help with my plan What AURA is for
No. AURA helps you choose a medical aid and gap cover, and then looks after your plan with you. Once you are on a plan, Eldon de Waal, CFA, a licensed advisor, helps when a claim is not paid, before you go into hospital, when you add someone, and every year before open season.
A claim that was rejected or short-paid; a planned hospital stay, including pre-authorisation and whether your gap cover will pay; adding a baby, a spouse or a parent; a new diagnosis or a chronic registration; a gap cover claim; and a review of your plan before open season, so a change can take effect on 1 January.
It costs you nothing extra. When you appoint Eldon as your advisor on record, the scheme pays him from the contribution you already pay.
Bestmed, Bonitas, Discovery Health, Fedhealth, Momentum and Profmed. Eldon also helps with gap cover whichever medical aid you are on.
Yes. Eldon helps as your advisor on record, which you set up with a one-page form. He starts on your request while the form is on its way.
Eldon de Waal gives medical scheme and gap cover advice as a supervised representative of Approach Administration (FSP 23579). The scheme's own rules are the final word on what your cover pays; Eldon helps you use them, and takes a claim up with the scheme on your behalf, but cannot promise a scheme's decision.
© 2026 Silverhurst Wealth Partners (Pty) Ltd. Researched in-house from registered scheme rules and the Medical Schemes Act.
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SWP-help-with-my-plan-2026.10-1c4894aa · last checked 2026-10-19