Pre-authorisation
Going to hospital? We'll get your auth number sorted before you arrive.
Email us →Register a newborn
Baby arrived? Add them to your medical aid within 30 days. We handle the forms.
Email us →Chronic medication
Register a chronic condition, apply for CDL authorisation, or sort out a medication issue.
Email us →Claims query
Claim rejected? Short-paid? Not sure what happened? Send us the details.
Email us →Gap cover claim
Had a specialist shortfall? We'll help you submit your gap cover claim.
Email us →General question
Benefits, limits, how something works — ask AURA anything about your plan.
Email us →Medical emergency?
If you're in a medical emergency, call your scheme's emergency number directly. We can help with the paperwork after.
Call ER24: 0860 999 911How claims support works
Tell us
Tell us what you need — pre-auth, claim, registration, or question. Tap Help with my plan, or email aura@silverhurstwealth.co.za.
We gather the details
We ask the right questions and collect any documents needed.
We handle it
We deal with the scheme on your behalf — phone calls, follow-ups, escalations.
You get an update
We email you when it's sorted, with everything documented.